Workflow readiness
Map request types, handoffs, approval paths, exceptions, and support owner responsibilities.
Customer-service AI readiness
Check service AI readiness before buying a chatbot.
Customer-service AI works only when knowledge, workflow, escalation, QA, privacy, and ownership are ready.
Knowledge readiness
Review source quality, retrieval design, stale-content risk, and answer verification requirements.
Pilot design
Define acceptance criteria, QA scoring, fallbacks, analytics, and failure conditions before deployment.
Check the workflow before adding the chatbot.
Work through the questions about knowledge quality, hand-offs, escalation and ownership.
Relevant offers
Start with the diagnostic. Move to an Applied AI / Workflow Pilot only after service workflow readiness is proven.
Diagnostic: EUR 950. Pilot: EUR 25k-60k.
Review pilot scope